Privacy Policy

This Privacy Policy describes how Nepal View Treks and Expedition Pvt. Ltd. ("Nepal View Treks," "we," "us," or "our") collects, processes, stores, and protects personal information when you visit our website (https://nepalviewtrek.com), submit an inquiry, book a trek or tour, communicate with our trip experts, or utilize our travel services.

By accessing our website or providing your personal details, you acknowledge that you have read and consented to the practices detailed in this policy.

To organize safe, lawful, and well-managed mountain expeditions, we collect the following categories of information:

Technical Browsing Data: When you navigate our website, we automatically log basic technical metrics such as your browser type, device resolution, general geographical location (city/country level), operating system, referral URL, and pages viewed, via privacy-compliant analytics.

We process personal data only when we have a legitimate legal and contractual basis under Nepalese law and international standards:

• Government Trekking Permits: Issuing compulsory TIMS (Trekkers’ Information Management System) cards, Sagarmatha / Annapurna / Langtang National Park entry permits, and restricted area entry permits through the Nepal Department of Immigration.
• Domestic Travel Bookings: Reserving domestic mountain flights (e.g. Kathmandu/Ramechhap to Lukla, Pokhara to Jomsom) and private tourist transport.
• High-Altitude Safety & Emergency Readiness: Enabling our field leaders and 24/7 Kathmandu operations desk to coordinate immediate helicopter evacuation with verified insurance providers in case of Acute Mountain Sickness (AMS) or injury.
• Pre-Trip Coordination: Providing packing lists, airport pickup confirmations, gear checklists, and itinerary adjustments.
• Website Performance & Security: Ensuring fast load times, preventing bot spam, and maintaining server security.

We never sell, rent, monetize, or trade your personal data to any third-party advertisers or marketing agencies.

Your information is shared strictly with essential operational partners necessary to deliver your trekking services:

• Government Authorities: Nepal Tourism Board (NTB), Trekking Agencies Association of Nepal (TAAN), Department of National Parks and Wildlife Conservation (DNPWC), and Department of Immigration.
• Domestic Airlines & Transporters: Domestic carriers (e.g. Tara Air, Summit Air, Yeti Airlines) requiring traveler names and passport numbers for flight ticket issuance.
• Emergency Medical & Rescue Providers: Licensed charter helicopter operators and Kathmandu emergency hospitals, strictly when an urgent rescue or medical intervention is required.
• Lodge & Hotel Allotments: Teahouses and partner hotels to ensure reserved accommodations.

Financial security is paramount when making international payments for mountain travel:

• Encrypted Transactions: Our website uses bank-grade 256-bit SSL (Secure Sockets Layer) encryption to transmit all data securely between your browser and our servers.
• No Card Storage: Nepal View Trek does not store, log, or have access to your full credit card numbers, expiration dates, or CVV security codes on our servers. All online card transactions are processed directly by certified, PCI-DSS compliant acquiring bank payment gateways (such as Himalayan Bank, Nepal Investment Mega Bank, or authorized international gateways).
• Bank Wire Transfers: Direct wire deposits are handled securely through SWIFT bank-to-bank international transfers into our official corporate bank account registered under Nepal View Trek Pvt. Ltd.

Our website uses small text files called cookies to improve your browsing experience:

• Essential Cookies: Necessary for basic website functionality, currency selection, session security, and form submissions.
• Performance & Analytics Cookies: We utilize privacy-conscious analytics tools (such as Google Analytics 4) to monitor website traffic trends and popular trekking routes. All IP addresses are anonymized.
• Managing Cookies: You can choose to accept, reject, or customize cookies via our on-site cookie banner or through your browser settings. Disabling essential cookies may affect certain interactive features of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Booking Records & Tax Compliance: Financial transaction records, invoices, and completed trek registration forms are retained for up to 7 years in compliance with the Inland Revenue Department (IRD) of Nepal and statutory auditing regulations.
• Passport Copies & Permits: Digital passport scans uploaded for permit issuance are stored in restricted access directories and purged from our active processing systems within 90 days of trip completion.
• Inquiries: General inquiries and non-confirmed trip proposals are automatically archived after 12 months.

Depending on your country of residence (including under GDPR for European travelers and CCPA for California residents), you possess specific rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of inaccurate, incomplete, or outdated details.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no statutory obligation for us to retain it.
• Right to Restrict or Object: Object to processing of your information for marketing purposes at any time.

To exercise any of these rights, simply email our Data Protection team at [email protected]. We respond to all verified requests within 30 days without charge.

As an adventure travel company headquartered in Nepal, your information will be transferred to, stored, and processed in Nepal and through secure cloud infrastructure providers compliant with global data protection standards (ISO 27001, SOC 2). By submitting your data, you consent to this necessary cross-border transfer to deliver your travel experience.

Our services are not directed at individuals under 18 years of age without parental oversight. We do not knowingly collect personal data from minors unless provided directly by a parent or legal guardian for the purpose of a family trekking reservation.

Nepal View Trek reserves the right to update or modify this Privacy Policy periodically to reflect changes in legal requirements, data practices, or government trekking regulations. Any modifications will be published on this page with an updated "Last Updated" date at the top of the document.